Cancellation Policy

Recurring maintenance

Recurring website maintenance may be canceled by emailing houseofcrimson.business@outlook.com. The request should identify the client, website, and maintenance arrangement so it can be matched to the correct account or agreement.

Cancellation prevents future renewals after the effective cancellation date. Submit the request before the next billing date to avoid another renewal. A request received after billing may take effect for the following renewal unless the applicable written agreement or law requires otherwise.

Current paid period

Unless otherwise agreed in writing, access to recurring maintenance continues through the paid billing period. Cancellation does not automatically refund the current billing period or work already performed.

Urgent termination, access removal, or a different effective date can be discussed when security, account ownership, or another material concern requires it.

Project cancellation

Cancellation of a development, rescue, modernization, or consulting project is handled according to the signed proposal, statement of work, invoice, or other written agreement.

The client remains responsible for approved work performed through the cancellation date, reserved time that has become non-refundable, and approved expenses or third-party costs already incurred. Any refund is evaluated under the applicable written agreement and the Refund and Dispute Policy.

Domains, hosting, and third-party infrastructure

Cancellation may require domains, hosting, repositories, software accounts, or other infrastructure to be transferred, canceled, or paid directly by the client. The parties should coordinate access and ownership before service ends.

The House of Crimson LLC is not responsible for a third-party suspension, expiration, deletion, price change, or loss of access after the client becomes responsible for that service.

Cancellation confirmation

A cancellation request is effective when received at the published support email unless the client requests a later date. House of Crimson will confirm the effective date in writing. Keep the confirmation with the applicable project or maintenance records.